Posted by: News Works Marketing | April 7, 2015

Email Marketing

Rhonda Hiltbrand“Email addresses are not data.  Each represents a real person.  Treat them accordingly!”

(Marketing Essentials of the Highly Successful Shop Owner – Part Three)

This is part three in answer to a reader who is frustrated that many of his marketing strategies aren’t working like he thought it would! Today’s post is about email marketing!

I love email!  It is my favorite form of communication.  I like it because it is easy, I don’t have to play “phone tag” with my customers and writing happens to be my main vocation.

However…as a consumer nothing annoys me more than the “overzealous” emailer. I purchase my printer toner at Best Buy.  In December, they decided, for some reason, to start emailing every single day.  They never stopped.  They are on my list to “unsubscribe.”  Web MD seemed like a great business for me to subscribe to.  When they started sending me no less than 20 emails each and every Saturday…way too many through the week and on Sunday, I unsubscribed!  Certain LinkedIn persons decided I needed to hear what they had to say all weekend long and in the evenings and on holidays especially…I dropped them.

The main problem with email marketing is that it is sooooooo easy businesses forget that the email address represents a real human being and it isn’t just “data”.  Respect that person’s time.  Don’t be responsible for their “email fatigue.”

Always ask yourself this question before you send out email marketing…if I had to pay for this service like I do direct mail…would I send it?  Treat it like you would direct mail…always respect your readers!

Some suggested rules of email marketing:

  • Address your readers’ concerns.
  • Don’t make it be a big sales push.
  • Remember it should be all about what you can do for your customer…not about how great you and your business is.
  • Experiment with the best time to send it out. I do 7:00 am on Tuesday’s because that is when my readers seem to interact with it the most.  I get a great read rate using this time.
  • Always include an “unsubscribe” option…don’t force yourself on your readers as this will turn them off faster than anything.
  • I send out two “Help Me Rhonda’s” a month…one to service advisors and one to shop owners. That is all!  I want my columns to be welcomed…not an intrusion on my readers’ busy time.
  • Keep it short and keep it simple. This email blast is far too long…but I wanted to answer the question I was asked.

If you have further questions about email marketing (this is just the basics) I have a lot more I can say about it so let me know and I’ll make sure you get the information.  You are always welcome to call or email me and I am here to help you!  Don’t hesitate!

Thanks for your time!

Rhonda Hiltbrand
CEO
News Works Marketing

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